Website Accessibility Statement For Callington Town Council
This website is run by Callington Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. A full testing report is available if required.
Our website accessibility
We know some parts of this website are not fully accessible:
- most older PDF documents aren’t fully accessible to screen reader software
- live video streams don’t have captions
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF or large print:
- email: firstname.lastname@example.org
- fill out our Contact Us form
- Provide feedback through this form
We’ll acknowledge your request as soon as possible but within 3 weeks and we will tell you how long it will take to complete.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Content not within the scope of accessibility regulations
3rd party content
Our site includes 3rd party content and documents.
We cannot guarantee that all 3rd party content is accessible. We are not responsible for any 3rd party content.
Using 3rd party content or functionality
We often link to 3rd party websites or documents when there is useful information that relates to our services.
We may create content on 3rd party platforms. For example, if we create video content on YouTube. We’re responsible for making sure the content is accessible but we’re not responsible for YouTube’s platform.
PDFs and other documents
Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2.
Some of our PDFs and Word documents are essential to providing our services. For example, we have forms saved as PDFs. By September 2020, we plan to either fix these or replace them with accessible HTML pages or online forms.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Testing the website
We have used an external IT company to provide ongoing support and auditing of our site to identify any issues, should these arise, and create a plan of action to fix these issues. We will also assess whether fixing any issues will be a disproportionate burden.
This statement was prepared on 15th March 2021.
It was last updated on 2nd April 2020.
Whilst we don’t collect your data, we use your feedback to improve the services, information and content of our website. Please refer to the councils privacy notice should you wish to know more.