1. Introduction
  2. Aims and Objectives
  3. Types of Emergency
  4. Activation Procedure and Escalation
  5. Community Emergency Response Team (CERT)
  6. Communications
  7. Media Relations
  8. Incident Co-ordination and Evacuation Assembly Points
  9. Vulnerable People
  10. Plan Distribution
  11. List of Appendices
  12. Key Contact List
  13. Emergency Services, Agencies, and Local Authorities
  14. Your Own Emergency Box – Self Reliance
  15. Emergency Box
  16. Description of likely emergencies and potential consequences
  17. Communication Plan
  18. Community Resources
  19. Community Map
  20. Instructions for the Operation of the Evacuation Point


  • 1. An emergency or major incident is any event or circumstance that happens with or without warning. It can  cause or threaten to cause:
    1. Death or injury;
    2. Disruption to the community;
    3. Damage to property or environment;
    4. Effect on such a scale that they cannot routinely be dealt with by the Emergency Services, local authorities or other organisations as part of their day-to-day activities.
  • 2. Although there is no statutory responsibility for communities to plan for or respond to emergencies, it is good practice to identify potential hazards and make simple plans on how the community can respond to such emergencies.
  • 3. The plan has been developed to provide resilience for Callington and Kelly Bray in the early stages of an emergency. A team has been formed to activate this plan and to provide assistance to the Emergency Services and other authorities as is required prior to, during and after an emergency situation.
  • 4. The plan will be reviewed annually at a meeting of the Callington Town Council.

Aims and Objectives

  • 5. The aim of this plan is to increase resilience within the community through developing a robust and co-ordinated approach that compliments the plans of responding agencies:
    • Cornwall Fire and Rescue Service;
    • Environment Agency;
    • Cornwall Council.
  • 6. The objectives of the plan are as follows:
    • Identify the risks most likely to impact the community;
    • Identify relevant steps to mitigate and respond to emergency situations including warning the community as required;
    • Identify vulnerable people and groups within the community;
    • Identify community resources available to assist during an emergency;
    • Provide key contact details;
    • Provide information and assistance to the Emergency Services upon their arrival and as appropriate thereafter.

Types of Emergency

  • 7. Types of emergency that may affect the community are as follows:
    • Flooding – Some areas may succumb to flooding;
    • Road traffic – Callington & Kelly Bray has major commuter links via A30, A38 and A388, A390;
    • Snow;
    • Fire. There are a number of built-up areas in Callington and Kelly Bray that make it difficult for fire appliances to pass, which in itself presents a significance hindrance to the fire service;
    • Clearly, this list is not exhaustive and other incidents could include acts of terrorism, hazardous substance release (either as vapour or into the water courses) or disease.

Activation Procedure and Escalation

  • 8. The Town Clerk will be responsible for activation of the Emergency Plan, following consultation with the Portreeve. Although the Council lacks the resource to deal with all aspects of an emergency situation, it can provide shelter for evacuees and a command and communication hub for the Emergency Services and Agency Coordinators. In addition, it can provide details of vulnerable groups and a list of community resources that may be available to help mitigate the effects of an emergency.

Community Emergency Response Team (CERT)

  • 9. The CERT will comprise of the Town Clerk (as Co-ordinator) with current members of the Town Council. On activation of the Emergency Plan by the Co-ordinator and/or the Portreeve, all members of the CERT will be contacted via the telephone cascade and required to make their way to the Town Hall. The Co-ordinator is the Town Clerk, Jo Taylor – with the Portreeve. Contact details in APPENDIX A.The role of the CERT Co-ordinator is to:
    • Co-ordinate the community response to an emergency;
    • Ensure that the Plan is regularly reviewed and updated;
    • Report annually, at the Annual Parish Meeting, detailing whether, or not, the Plan has been activated, and what, if any, lessons were learned;
    • Act as a focal point for the community in response to an emergency;
    • Act as the main point of contact for County Councillors, and Officers, and the Emergency Services, to ensure that communication is maintained;
    • Ensure that the appropriate authorities, and individuals, are notified of the emergency;
    • Delegate specific roles to others as required;
    • Allocate resources as required. For the purpose of each specific emergency, the Co-ordinator is delegated to spend up to £1500 on items directly related to the ongoing emergency, without further permission from the Council, in accordance with the Financial Regulations.
  • 10. All members of CERT should:
    • Reside in the community and have good local knowledge;
    • Be able to engage the support of the community and speak on behalf of the community;
    • Ensure that the vulnerable are provided for ensuring that matters of confidentiality are maintained throughout;
    • Ensure that communications are maintained within the community;
    • Maintain a “grab bag” containing a copy of this plan and any appropriate clothing (including hi-visibility top layers) and/or equipment that may be required. The Council maintains a limited supply of such equipment that can be issued if required;
    • Have a sufficient depth of knowledge of the Plan to assume the role of Coordinator if required.


  • 11. The Town Hall has a VOIP telephone line and a broadband internet connection and these should be used as the primary means of communication. CERT members in the community should carry mobile telephones
  • 12. Website and social media sites updates will be arranged by the CERT Coordinator and will be regularly updated with news and progress reports. These will be primary methods of communication with the community

Media Relations

  • 13. All approaches from the media, including television, radio and print media, are to be directed to the Co-ordinator, or Portreeve in the first instance.

Incident Co-ordination and Evacuation Assembly Points

  • 14. The Town Hall will be the primary control point for all incidents and the primary evacuation point. The Emergency Services, when called, will be told that the Town Hall will be the primary control point and the CERT Co-ordinator is to ensure that contact is established with the Emergency Services on their arrivalAlternative evacuation points can be established, if required

Vulnerable People

  • 15. There are a number of vulnerable people in Care Homes and Assisted Living Accommodation within the Parish, who may have additional needs when evacuating.

Plan Distribution

  • 16. This plan has been distributed to the following Agencies at Local level:
    • Police
    • Cornwall Fire and Rescue Service
    • Cornwall Council
    • Church Ministers

List of Appendices

Appendix A – Key contact list
Appendix B – Your own Emergency Plan – Self Reliance
Appendix C – Description of likely emergencies and potential consequences
Appendix D – Communication Plan
Appendix E – Community Resources
Appendix F – Community Maps
Appendix G – Instruction for the operation of the Evacuation Point

Appendix A

Key Contact List

The Clerk or other initial contact, will advise all members of the Council as to the prevailing situation on a standby basis, and Councillors will then be kept in touch with the ongoing situation, and possibly be asked to attend or assist as required.

The premises listed below have agreed to take evacuees in any emergency. Exact numbers have not always been stated, but Duchy College, is prepared to take a maximum of 500 in a dire emergency.

Callington Town Hall – 01579 384039
Town Council Employees (keyholders)
Name Address Role Home No. Mobile No.
Jo Taylor Town Clerk 07877 647 135

07789 683 875


Alison Hurn Assistant Town Clerk 07542 366 369
George Du Plessis Operations Manager 07393 539284


  07960 561 071
Duchy College

Duchy College, Stoke Climsland – Campus Manager: 01579 372268
Duchy College by Night (ask for Senior Warden): 07772 267483

Callington Methodist Church

Calling Methodist Church [Kitchens and rooms available] 

Reverend David Moss: 01579 383275
Launceston Road, Callington PL17 8DS

Social Club

Callington Social Club, Well Street [kitchens and rooms available]: 01579 384235

St. Mary’s Parish Church

Church Warden: Roger Screech, 31 Beech Road, Callington: 01579 371490

Swingletree Public House

01579 382395

Scout Hall

Alison Hurn: 07542 366369

Stoke Climsland Village Hall

Stoke Climsland Post Office: 01579 370493
Mrs B. Cox, Far Reach, Lidwell, Stoke Climsland: 01579 370373

Pensilva Millennium Centre

Centre Manager: 01579 363096


Callington Community College, Launceston Road, Callington
Room for 200 plus – Kitchens Available
Contact Day: 01579 383292

Callington Primary School, Saltash Road, Callington
Room for 200 plus – Kitchens Available
Contact Day: 01579 386160

Useful Services
Plumber Matt Jago 01579 384806
07771 635289
Electrician Hart & Sons 01579 382275
Electrician Eric Rowse 01579 382901
Electrician Manton Electrical 08000 518710
07989 324197
General Builder GM Connell 07787 95789
General Builders Chris Leach 02507 932067
General Builders East Cornwall Property Care 07469 212813
Other useful Numbers
Cornwall Council 0300 1234 232
Highways England 0300 1234 500
Social Care 0300 5552 922
Western Power Emergencies 0800 6718 3105
Gas Emergency Service 0800 111 999
Water Emergency Service 0843 5040 096
Environment Agency 0800 807 060
Police Non-Emergency 101
Crimestoppers 0800 555 111
Spar Shop

01579 382070

Callington Women’s’ Institute

Karen Gold, 17 Fowey Crescent, Callington 01579 383752

For Fire or Ambulance it is Always Best to Phone 999
Calweton Veterinary Emergency Service 01579 383231
Callington Health Centre 01579 382666
Downderry Construction 01579 382204
Co-Op Funeral Services 01579 383349
Ginsters 01579 386200
W.R.V.S May Only Be Called Out By Police

01579 342013

Derriford Hospital, Plymouth

01752 202082

Town Councillors

Councillor Contact Details:

Sharon Brooks 07398 772140
Maria Coakley 07507 225566
Karen Gold 07748 585448
Andrew Long 07812597257
Mike Moore 07894 007694
Steven Pound 07774 320413
Mark Smith 07817 101788
Tony Stentiford 07595 124476
Suzan Tolman 01579 383687
Peter Watson 01579 384509
07884 186319
Emergency Services, Agencies and Local Authorities
Police, Fire and Rescue and Ambulance (24 hour) 999
Treliske Hospital, Truro (24 hour) 01872 274242
South West Electricity Board (24 hour) 0800 365 900
British Gas (24 hours) 0800 072 5230
Western Power Distribution (24 hours) 0800 678 3105
B T (24 hours) 0800 100 5152
Environment Agency (24 hours) 0870 850 6506
Callington and Kelly Bray Town Council Contacts
Town Clerk (CERT Co-ordinator) 01579 384039
Town Mayor & Portreeve 01579 383687
Operations Manager 07397 539284
Childcare Providers
Callington Community College 01579 383292
Callington Primary School 01579 386160
Tamar Valley Health
Callington Medical Centre 01579 382666
Gunnislake Health Centre 01822 832641
Veterinary Surgery
Veterinary Group
01579 383231
Lloyds, The Chemists
01579 383106

Appendix B

You Own Emergency Plan – Self Reliance

Emergencies can affect you and your community with little or no warning. Being prepared can help reduce the effect on you and your families’ lives reduce the need for external help and enable you to support those most vulnerable in your community. Disruption to essential services such as water and electricity, to regional transport and communication networks and damage to property are all ways in which an emergency can affect our everyday lives.

Any property in a low lying area of Callington and Kelly Bray that is particularly prone to flooding, should consider registering to receive Environment Agency Flood Alerts and Flood Warnings in order that you have the required notice of expected flooding to take action before the flooding arrives. You can do so by visiting the Environment Agency website at It may also be worth investigating the possibility of installing individual property measures, such as removable door barriers, for use in the event of an incidence of flooding.

If you are not directly involved in an incident, but are close by, or believe you may be in danger, in most cases the advice would be to GET IN, STAY IN AND TUNE IN.

BBC Radio Cornwall 103.9 FM 01872 275421
Pirate FM 102.2 – 102.8 FM 0870 8000 007

The best defence is self-defence! It is likely that the Emergency Services and local authorities will have to prioritise their response and may take time to attend to your particular need in the case of a large scale incident. In order to prepare for such an incident, you should take some actions to mitigate the immediate aftermath.

Questions you could ask yourself include:

  • If I have to be evacuated, is there somewhere I can go and who do I need to tell?
  • Who will be responsible for collecting the children from school or looking after pets?
Key Contact Numbers
Emergency Services 999
Callington Town Council 01579 384039
NHS Direct 111
Doctors Surgery 01579 382666
Local Police Station 101
Environment Agency 0370 8506506
Cornwall Council 0300 1234 232
Western Power Distribution 0800 6718 3105
South West Water 0843 540 096
British Gas 0800 0725 230
British Telecom 0800 100 5152
Emergency Box

Be prepared! Assembling an emergency box will help you locate essential items quickly in an emergency. In addition, it may be worth putting together an  emergency bag in case you have to evacuate at very short notice.

An emergency box could include thing like:

  • A torch with spare batteries. Perhaps you may wish to purchase a few inexpensive battery powered or wind-up camping lanterns or have candles and a means of lighting them to hand.
  • A battery powered radio and spare batteries.
  • Ensure your mobile phone is charged. It may also be worth purchasing an inexpensive external battery pack to provide additional charging for mobile devices in the event of a prolonged power cut.
  • A first aid kit.
  • Toiletries, personal hygiene and other comfort items
  • Required medication.
  • A list of useful contact numbers.
  • A copy of this plan.

In addition, and in case you are unable to leave the house or there is a prolonged power cut, you might consider having to hand:

  • Bottled water.
  • Ready to eat food. It may be worth having a portable gas powered camping stove and spare fuel to heat food or boil water for hot drinks. However, you should operate these safely and in a well ventilated space.
  • A bottle and/or tin opener.
  • Warm clothes, socks or slippers and a blanket or duvet.

An emergency bag could include the things that you and your family might need for a couple of nights away. These may include:

  • Warm clothing.
  • Changes of clothing, underwear, socks and shoes
  • Toiletries, personal hygiene and other comfort items.
  • A dressing gown and/or night clothes.
  • Required medication.
  • A good book and something to amuse the children!

Appendix C

Likelihood Severity Consequence
Major Road – risk of serious road traffic accident
Medium Risk
Major impact particularly if large vehicles or hazardous substances are involved Danger to life, property and the environment. Disruption to road traffic
Minor Roads – Possible risk of an accident on the minor roads around Callington & Kelly Bray
Medium Risk
Major impact particularly if large vehicles or hazardous substances
are involved
Danger to life, property and the environment. Disruption to road traffic
Aircraft – Possible risk of air accident involving flights to/from Newquay Airport, small private aircraft and low flying military aviation assets
Low Risk
Potentially catastrophic in large settlements Danger to life, property and the environment. Long term disruption and recovery issues
Industrial Activity (Callington & Kelly Bray Industrial Estates) – Low risk of industrial accidents, chemical spillages, explosion and fire.
Major impact in immediate area of incident, minor impact on adjacent properties. Possible smoke/ chemical fumes likely to disperse over distance.
Natural Gas Pipelines – Low risk of explosion and fire.
Major impact in immediate vicinity of incident. Major impact to life, property and the environment in the immediate vicinity of the incident.
Snow – Annual light falls,
occasionally heavy.
Usually minor, occasionally heavy and prolonged. Disruption to amenities and transport network.
Wind – More frequent in
Winter months.
Occasionally severe. Risk of death or injury.
Potential for widespread damage to property and disruption of amenities including power and
communications. Emergency services stretched with increased response times.
Drought – Infrequent.
Major disruption of reduced services or
stand pipes introduced.
Restrictions on usage, use of stand pipes. Greater impact on vulnerable groups.
Severe Heat – Infrequent.
Major disruption to
medical services.
Medical services stretched. Greater impact on vulnerable groups.

Appendix D

Communication Plan

The provision of accurate information and reliable communications is essential in an emergency. Methods available will differ dependent on the type of incident although the Town Hall will always be the primary incident control point where possible:

Location Responsibility Remarks
Town Hall CERT Co-ordinator 1 x voice telephone line Broadband internet connection with WiFi 2 internet connected computers and 1 lap-top
Personal Mobile Telephones Individual users Key numbers contained at
Appendix A
Website and Social Media Callington Town Council

Appendix E

Community Resources

Spiritual and Welfare via Rev David Moss: 01579 383274

Tamar Valley Health
Callington Health Centre – 01579 382666
Gunnislake Health Centre – 01822 832641

Foodbank – 01579 550374

Additional material that may be required, such as 4-wheel drive vehicle owners, will be request via the website and Facebook. Outside authorities, such as the Environment Agency maintain a list of membership’s for, for example, 4- wheel drive owners clubs in the locality.

Appendix F

Community Maps

Appendix G


In the event of a serious emergency situation, it may be necessary to open the primary evacuation centre located at the Town Hall. If this is not possible, alternative evacuation centres are located at the Primary School and College.

When it is deemed necessary by CERT to open the primary evacuation centre, the following actions are to be taken:

  • The Town Hall will be opened by the Town Clerk, Assistant Town Clerk or Town Operations Manager.
  • Emergency food supplies are to be provided, if necessary, purchased.
  • An area is to be identified to provide privacy for those that need it
  • A white board and pens are made available.
  • A log is to be started to record evacuees.

Where possible, evacuees will be hosted in the Town Hall with the office accommodation reserved for Council and Agency staff to operate from. Chairs and tables are available for comfort and the kitchen can provide hot meals and drinks.